Dashboard Tutorial

Equipment

Your Ordermark equipment includes 3 important pieces:

Equipment Set up

Installation should take about 10 minutes, and once finalized, you’ll need to set up an Activation call (next step).

For questions on how to set up your Ordermark equipment, please contact support at 833-673-3762

Activate Your Ordermark System

Before we can begin processing orders through your Ordermark System, we’ll need to have a quick Activation call.

Schedule your call here:

Support

Using the Tablet for Submitting Issues:

• 86ing

• Driver/Order issues

• Upcharging

• Temporarily Pausing Service (approval required)

86ing
Staff can make quick, on-the-fly changes directly from the dashboard. In the event that staff needs to 86 a menu item, they can do so from the Menu tab. Once an item has been 86’d from the tablet, it will be updated across all online ordering platforms automatically.

Driver/Order Issues
Should staff members need support for driver or order issues, help tickets can be submitted through the dashboard. If a driver does not show, or an order is packaged incorrectly, simply view the ticket details of the order from the Orders Homepage. From here, staff can type out the issue and submit it to our team to resolve.

Upcharging
To upcharge a menu item that has already been fulfilled, please view the ticket “Details” from the Orders Homepage and submit a request to our team.

Pausing Service
Pausing services can be completed from the tablet (from the Services tab) or by contacting Support at 833-673-3762.